> site manage // email setup // axigen

Axigen email
setup.

Your mail server is ax.email. Open the guide for your device or app.

// The settings

// Step by step

iPhone and iPad

If setup worked, your mail starts downloading.

Screenshots, in order. Tap one to see it full size.

Android (Gmail)

Open the Settings app and tap Cloud and Accounts.
Tap Accounts.
Tap Add Account, then select Personal (IMAP) near the bottom of the screen as the account type.
Enter your email address.
Enter your password.
Enter the incoming settings:

Username
Your email address
Password
Your mailbox password
Server
ax.email

Tap Next.
Enter the outgoing settings. Make sure Require signin is turned on.

Username
Your email address
Password
Your mailbox password
SMTP server
ax.email

Tap Next.
Choose the options you want and tap Next.
Name the account:

Account name
Tells this account apart from others on the device
Your name
Shown on your outgoing messages

Tap Next.
Open the Gmail app and your messages start syncing.

Give it a few minutes to download before troubleshooting.

Screenshots, in order. Tap one to see it full size.

Outlook for Windows

Search for Control Panel in the search bar.
Set View by to Large icons.
Select the Mail (Microsoft Outlook) icon.
The email profiles window appears. Select Add.
Give your new profile a name and click OK.
Select Manual setup and click Next.
Select POP or IMAP.
Enter the server details:

Your name
Name shown on outgoing emails
Email address
Your email address
Account type
IMAP
Incoming server
ax.email
Outgoing server (SMTP)
ax.email
Username
Your email address
Password
Your mailbox password
Select More Settings, open the Outgoing Server tab and tick My outgoing server (SMTP) requires authentication.
Open the Advanced tab and enter the ports:

Incoming server
993, SSL/TLS
Outgoing server
465, SSL/TLS

Click OK.
Select Close.
Untick Set up Outlook Mobile on my phone, too, then click Finish.
Open Outlook and your messages start syncing.

Give it a few minutes to download before troubleshooting.

Screenshots, in order. Tap one to see it full size.

Outlook for iPhone

Download Outlook for iOS from the App Store first.

Open Outlook and tap the blue Get Started button.
Enter your email address.
Tap Add Account. Outlook picks Exchange by default, so tap Not Exchange at the top right, then Change Account Provider.
Select IMAP.
Enter your mailbox password and a description for the account, then turn on the Advanced Settings slider.
Enter these settings:

Email
Your email address
Display name
Your name
Description
Something to tell the account apart
IMAP incoming server
ax.email
Username
Your email address
Password
Your mailbox password
SMTP outgoing server
ax.email
Username
Your email address
Password
Your mailbox password

Tap the tick at the top right.
Tap Maybe Later to skip adding another account.
Follow the app tutorial with the arrow at the bottom right, or tap Skip.
When you see your inbox, you are all set.

Mail can take a few minutes to download.

Screenshots, in order. Tap one to see it full size.

Outlook for Mac

Open Outlook 2016 for Mac and select Preferences from the Outlook menu. If you have no accounts set up in Outlook yet, skip to step 5.
Select Accounts.
Select Add Email Account.
Enter your email address.
If Outlook selects Exchange as the account type, click Not Exchange at the top right to switch.
Select IMAP/POP at the bottom.
Enter these details:

Type
IMAP
Email address
Your email address
Username
Your email address
Password
Your mailbox password
Incoming server
ax.email for Axigen, secure.emailsrvr.com for Rackspace
Port
993
Use SSL to connect
Ticked
Outgoing server
ax.email for Axigen, secure.emailsrvr.com for Rackspace
Port
465
Use SSL to connect
Ticked

Click Add Account.
Click Done.
The main Outlook window opens and your email starts downloading.

Allow 15 minutes for email to download before troubleshooting.

Windows Mail

The account is set up and your mail starts downloading.

Screenshots, in order. Tap one to see it full size.

Thunderbird

Open Thunderbird, enter your name, email address and password, and select Configure manually.
Enter the incoming server:

Protocol
IMAP
Hostname
ax.email
Port
993
Connection security
SSL/TLS
Authentication method
Autodetect
Username
Your email address
Enter the outgoing server:

Hostname
ax.email
Port
465
Connection security
SSL/TLS
Authentication method
Autodetect
Username
Your email address

Select Re-test.
Select Done.
Select Finish.
Select Set as default.

Your messages start syncing. Give it a few minutes before troubleshooting.

Screenshots, in order. Tap one to see it full size.

Still stuck? Call 1300 27 81 27 and the team will help you get set up.

Axigen emailsetup.